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Tin Pot Creamery

Shift Lead

Los Altos
Retail Store

Tin Pot Creamery

Tin Pot Creamery is a small batch ice creamery with a production kitchen and several scoop shops in the Bay Area. The team at Tin Pot handcrafts ice creams, toppings, sauces, mix-ins and baked goods every day. The menu changes seasonally and there is a strong emphasis on organic and local ingredients. We're hiring for people to join our team - Tin Pot is a fun place to work where you will meet lots of wonderful people in an active and fast-paced work environment.

Position overview

Reports directly to General Manager

Tin Pot Creamery leaders execute the company's brand strategy and promote its vision, mission and values.
Tin Pot Creamery Shift Lead (SL) performs all Scooper and Key Holder duties. In addition, SLs have access to the safe to make change for the cash drawer and count deposits before they are dropped. SLs assign tasks to Scoopers and Key Holders within their shift in the absence of an upper manager, and are responsible for reporting necessary information to management and perform other duties as assigned. SLs are expected to fulfill guest orders promptly and accurately on the line and also helps schedule and fulfill customer pre-orders. The SL is responsible for training new hires as well as up keeping their quality of work, including but not limited to customer service, behavior and daily tasks. The SL makes sure the shop is orderly, inviting and well stocked with both products and staff. This is a permanent part time position. We are not currently looking for summer only timeframe.


● Able to lift 50 pounds
● Able to stand on feet for extended periods of time
● Has ServSafe Food Handler’s Card or willing to obtain within 2 weeks of hire


● Is a positive representative for Tin Pot at all times
● Provides excellent customer service
● Greets customers with a friendly and helpful disposition
● Operates Point of Sale
● Follows standard operating procedures to prepare menu items
● Learns store products and services
● Maintains the store's appearance through stocking and cleaning
● Answers and directs phone calls appropriately
● Maintains proper storage and holding temperatures for food products
● Maintains personal hygiene
● Communicates effectively with co-workers, management and other departments
● Gives feedback to co-workers in a timely manner
● Complies with the store's policies and procedures
● Able to multitask in a fast-paced environment
● Maintains product quality taste, appearance and texture and reports inconsistencies immediately
● Uses assigned key to open/close the store.
● Counts/prepares/balances opening/closing drawers
● Accurately makes change for the sales drawer as necessary
● Creates change orders for the safe and emails to GM for fulfillment
● Is responsible for the success of the shift in the absence of upper management
● Helps train employees as needed and directed by management
● Uses current communication tools to relay any information needed to upper management
● Daily data entry reporting using Google Drive
● Participates in Monthly Inventory Counts
● Communicates with GM when product stock is low or depleted
● Performs all other duties as assigned


Tips, Weekly Payroll, Free Uniforms, Health and Dental Benefits (FT), Paid vacations (FT), Discounts